FAQ'S

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QUESTION: What reasons for my appointments to be automatically canceled?

 

ANSWER:

• Incomplete mental health screening

• Admissions documents incomplete

• Confirmation of appointments

• Tardiness to scheduled assessment more than 10 minutes.

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QUESTION: How do we schedule an assessment?

A: Client & Parent / Guardian will complete free mental health screening. Once completed admissions will give you call and schedule the virtual assessment with a licensed clinician.

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QUESTION: Who completes the Referral & Consent form?

ANSWER: Social workers, providers, counselors, and other healthcare professionals to ensure follow up care.

QUESTION: Do you accept all insurance?

ANSWER: Yes, in state and out of state: Medicaid, Medicare, and Commercial Insurance.

QUESTION: Do I have to pay our co - insurance, co - pay, and deductible at time of visit?

ANSWER: Yes, so we can properly update your insurance company.

QUESTION: How many clients attend group therapy Monday through Friday per a session?

ANSWER: A total of 12 clients and are separated by pediatric (ages 5 to12) and adolescent (ages 13 to 17).

QUESTION: Will a excuse note be provided for clients attending outpatient group therapy (PHP & IOP)? 

ANSWER: Yes, we will provide an excuse note for each day attended. Based on medical necessity.

QUESTION: What if I'm late pass 10 minutes to group therapy?

ANSWER: You will not be admitted into program and will be counted absent.

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